Privacy Policy

Last updated: April 6, 2026

1. Introduction

KA26 ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use the KA26 platform, including the website at ka-26.com, the consumer application at ka26.shop, and any related services (the "Platform").

This policy is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws. By using the Platform, you consent to the collection and use of your data as described herein.

2. Information We Collect

2.1. Information You Provide

  • Account information: Name, email address, phone number, and password when you register.
  • Delivery address: Addresses you save for order delivery.
  • Order information: Details of products and services you order, including order history.
  • User-generated content: Product requests, reviews, reels, and other content you create on the Platform.
  • Communication data: Messages you send to sellers, delivery partners, or our support team.

2.2. Information Collected Automatically

  • Device information: Device type, operating system, browser type, and unique device identifiers.
  • Location data: GPS-based location (with your permission) to provide delivery services and show nearby sellers.
  • Usage data: Pages visited, features used, time spent on the Platform, and interaction patterns.
  • Log data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Order processing: To process, fulfil, and deliver your orders, including sharing necessary details with sellers and delivery partners.
  • Account management: To create and manage your account, authenticate your identity, and provide customer support.
  • Notifications: To send order updates, delivery status, promotional offers (with your consent), and important service announcements.
  • Service improvement:To analyse usage patterns, troubleshoot issues, and improve the Platform's features and performance.
  • Safety and security: To detect and prevent fraud, abuse, and security threats.
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.
  • Analytics: To understand user behaviour and preferences to provide a better experience.

4. Data Sharing

We do not sell your personal data to third parties. We share your information only in the following circumstances:

4.1. With Sellers: When you place an order, we share your name, delivery address, and phone number with the seller to fulfil your order.

4.2. With Delivery Partners: We share your name, delivery address, and phone number with delivery partners to complete deliveries.

4.3. Payment Processors: Payment information is shared with our third-party payment processors to process transactions securely. KA26 does not store your payment credentials.

4.4. Service Providers: We may share data with trusted service providers who assist us in operating the Platform, such as cloud hosting providers, analytics services, and notification services. These providers are bound by confidentiality agreements.

4.5. Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

5. Data Storage and Security

5.1. Your data is stored on secure servers hosted by reputable cloud service providers. We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, and regular security audits.

5.2. While we take reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

5.3. Passwords are stored using one-way cryptographic hashing and are never stored in plain text.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you and how it is processed.
  • Right to Correction: You can request correction of inaccurate or incomplete personal data. You can update most information directly through your account settings.
  • Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements. Upon account deletion, we will remove your data within 90 days, except where retention is required by law.
  • Right to Portability: You can request a copy of your personal data in a commonly used, machine-readable format.
  • Right to Withdraw Consent: You may withdraw your consent for data processing at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer or the Data Protection Board of India.

To exercise any of these rights, please contact us at support@ka-26.com. We will respond to your request within 30 days.

7. Cookies and Tracking

7.1. We use essential cookies and similar technologies to enable core functionality such as authentication, session management, and security.

7.2. We use minimal analytics tracking to understand how users interact with the Platform and to improve our services. We do not use third-party advertising trackers.

7.3. You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Platform.

8. Children's Data

8.1. The Platform is not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from children under 18 without verifiable parental consent.

8.2. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to delete such data promptly.

8.3. Parents or guardians who believe their child has provided personal data to us may contact us at support@ka-26.com to request deletion.

9. Data Retention

9.1. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

  • Account data: Retained for as long as your account is active, plus 90 days after account deletion.
  • Order history: Retained for 3 years from the date of the order for legal and accounting purposes.
  • Payment records: Retained for 8 years as required by Indian tax and financial regulations.
  • Usage and log data: Retained for up to 12 months.
  • Communication data: Retained for 1 year after the last interaction.

9.2. After the retention period, data is securely deleted or anonymised.

10. Third-Party Services

The Platform relies on the following categories of third-party services:

  • Cloud hosting: Google Cloud Platform for data storage and server infrastructure.
  • Payment processing: Third-party UPI payment gateways for online transactions.
  • Notifications: Push notification services and WhatsApp for order updates and communications.

These service providers have their own privacy policies, and we encourage you to review them. We only share the minimum data necessary for these services to function.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on the Platform and, where appropriate, by email or in-app notification. We encourage you to review this policy periodically.

12. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data processing:

  • Email: support@ka-26.com
  • Response time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: